Get help with your account, subscription, or the app itself.
For anything not covered below — bugs, feedback, account issues, or a question specific to you — email us and we'll get back to you.
Trouble signing in, resetting your password, or changing your email — contact support@kaloriai.fit and include the email your account is registered under.
Subscriptions are billed through the Apple App Store or Google Play. To cancel or request a refund, manage your subscription from your phone's App Store / Play Store account settings — we can't process refunds directly.
Photo, voice, search, and barcode scan logging use AI and nutrition databases to estimate calories and macros. If a result looks clearly wrong, you can always edit it manually before saving — and let us know so we can improve recognition.
Set your comfort level and allergies any time in Settings → Dietary & Halal Preferences. Halal guidance in the app is best-effort, not a certification — see our Terms for details.
Export or permanently delete your account and data any time from Settings. See our Privacy Policy for exactly what we collect and how it's used.
Tell us what happened, what you expected instead, and your device/OS version if you can — it helps us fix it faster.